Shipping Policy

We process orders within 1-3 business days. Domestic shipping within Australia typically takes 3-7 business days. Once your order is shipped, a tracking number will be emailed to you for easy monitoring of your shipment.

Please note that we are not currently shipping overseas. Stay tuned for updates on international shipping availability.

Lost or Damaged Items

Refund Policy

Refunds are only offered for defective products. Please report any defects within 3 days of receiving your item, providing photo evidence.

Whether you have a green thumb or simply appreciate the beauty of nature, our garden theme invites you to escape into a world of timeless beauty, where the stresses of daily life fade away, and a sense of peace and serenity prevails.

Privacy Policy

Your privacy is important to us. We use your personal information to process your orders and improve your shopping experience. We do not share or sell your data to third parties.

Tracking: Once your order has been shipped, a tracking number will be emailed to you.

Customer Support

If you have any questions or need assistance, feel free to contact us at hello@woodsiesgemshop.com.au or call +61 3 5024 5797 during business hours (Monday to Friday, 9 AM - 5 PM AEST).