Help & Support

At Woodsies Gem Shop, we are committed to providing you with a smooth and satisfying online shopping experience. Below you’ll find answers to frequently asked questions and details on how to get in touch with our support team for assistance with your online orders.

If your estimated delivery time has passed and you have not received your order, please check the tracking information first. If there are any issues, feel free to contact our support team at hello@woodsiesgemshop.com.au or call us at +61 3 5024 5797 for further assistance.

Made to Order

Create Your Perfect Piece

At Woodsies Gem Shop, we love helping our customers find exactly what they’re looking for. Whether you’re interested in a custom-designed piece of jewelry or you have a question about a specific product, we are here to assist you.

Design & Quote

Once we understand your preferences (stone type, color, size, style, etc.), we will provide you with design options and a detailed quote. Our skilled artisans will work closely with you to ensure the design meets your expectations before moving forward.

Tracking: Once your order has been shipped, a tracking number will be emailed to you.

Customer Support

If you have any questions or need assistance, feel free to contact us at hello@woodsiesgemshop.com.au or call +61 3 5024 5797 during business hours (Monday to Friday, 9 AM - 5 PM AEST).